Refund policy
URAMKO Return & Refund Policy
At URAMKO, we want every piece you receive to meet our standards of quality and craftsmanship. If your order arrives damaged, defective, incorrect, or you simply wish to return an eligible unused product, we’re here to help.
Returns must be requested within 7 days of delivery, subject to the conditions below.
1. Damaged, defective or incorrect products
If your product arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at [customer-care email] with:
● Order number
● Clear photographs of the product and packaging
● A short description of the issue
● Unboxing video, where available
After verification, URAMKO may offer a replacement, repair or refund, depending on the nature and availability of the product.
For verified transit damage, manufacturing defects or incorrect products, URAMKO will bear the applicable return/replacement shipping cost.
2. Change-of-mind returns
Eligible unused products may be returned within 7 days of delivery, provided that:
● The product is unused and uninstalled
● It is in original, undamaged condition
● Original packaging, tags and accessories are intact
● The product has not been modified, assembled or altered
● It passes URAMKO’s quality inspection after return
Applicable reverse-shipping charges may be deducted from the refund for change-of-mind returns.
3. Products that cannot be returned
The following products are generally not eligible for change-of-mind returns:
● Customized or personalized products
● Made-to-order products
● Products specifically manufactured according to customer requirements
● Used, installed or altered products
● Products damaged due to improper handling, installation or use
● Final-sale/clearance products where specifically identified as non-returnable
This does not affect your rights in respect of products that are defective, damaged in transit or incorrectly supplied.
4. Refunds
Once the returned product is received and inspected, we will notify you whether the return has been approved.
For approved refunds, the applicable amount will be refunded to the original payment method, subject to applicable deductions disclosed under this policy.
5. Exchanges
Where available, URAMKO may offer an exchange for an eligible product. Replacement availability is subject to stock.
6. Important for fragile products
For fragile products such as glass, mirrors, ceramics and certain decorative items, customers are requested to record the opening of the package and retain the original packaging until the product has been fully inspected.
7. How to request a return
Please contact:
URAMKO Customer Care
Email: [hello.uramko@gmail.com]
Phone/WhatsApp: [TBA]
Please mention your order number in all return-related communication.
Order Cancellation Policy
- Email your order number and date of order to hello.uramko@gmail.com with the subject line “CancelPO”.
- Cancellation requests must be sent within 12 hours of placing the order.
- Only full order cancellation is allowed. Partial cancellation is not available.
- Once cancelled, you will receive a confirmation email and the order status will be updated to Cancelled.
- Orders that have already been shipped cannot be cancelled. In that case, please accept the delivery and then submit a return/refund request according to our Return & Refund Policy.